General Terms and Conditions for online Meeting & Events bookings

  • Scope

    These general terms and conditions ("T&C's") govern the agreement entered into between you and us for our hotel services to be provided to you, on the date(s) set out in online booking. The online booking becomes a legally binding contract when accepted by you.

  • Definitions

    «Agreement» means the agreement for Hotel Services entered into between you and us by way of your timely and accepted online agreement. «You» means the party who made the online booking. «We, our, us» means the Rezidor Hotel Hamburg Airport GmbH, Flughafenstrasse 1-3, D-22335 Hamburg.

  • Event Facilities

    We shall provide you with facilities and related space and equipment as booked online. We reserve the right to change the booked facilities for the case of any change of the factual circumstances. This includes, but is not limited to a reduction or increase in the number of delegates attending the Event, a technical issue in the facilities or for health and safety reasons.

    You may request us to procure technical and other equipment from third parties on your behalf and you shall not without our prior written authorisation install and use any own technical equipment. We may charge you for the power costs which arise through the use of such equipment, and there may be also be a charge related to the connection fee for use of information technology equipment.

    Installing and use of non-technical equipment and fitting decoration on walls and ceilings are subject to our prior consent. Your own or any third party´s equipment is kept in our facilities at your sole risk. We shall not be liable for any loss, destruction or damage to such equipment, except in the case of gross negligence or intentional acts. Equipment brought along must comply with the fire protection regulations. We are entitled to demand an official certificate for this.

    After your Event, you must remove all equipment without undue delay. You are responsible for disposing of any packaging material or waste in compliance with the statutory provisions. Any changes in the number of delegates should be communicated to us immediately. If the number increases, we will do our best to accommodate the additional delegates, but this cannot be guaranteed.

    Booked capacities are available daily from 7:00am until 8:00pm. Additional charges may apply if your Event begins or ends outside of these hours. Special arrangements will equally be charged separately.

    No food and drinks are to be brought into the hotel or grounds for consumption on the premises, without our prior consent.

    Your use of our facilities and our Hotel Services shall be compliant with the national and local laws and regulations. All entertainment arrangements (for example: extension of the service hours of the bar) must be confirmed to be approved prior to the date of the Event with the hotel direct. Unless explicitly agreed upon otherwise, you are responsible for obtaining appropriate permissions and licenses and payment of applicable fees (for example: license fees for use of music rights, mandatory contribution to social security of artists and other.

  • Cancellations & Changes

    If you cancel the booking the hotel will charge a cancellation fee of 60 % of the total cost of the booking with 29 to 7 days' notice and 90 % of the total cost for the booking if cancelled within 7 days of the event. You can cancel this booking 30 days prior to the event free of charge.

    Any changes to the booking must be made with the hotel directly and might incur additional costs that will be agreed and settled directly with the hotel. The Hotel cannot guarantee that it will be able to accommodate any changes made within 3 working days of the event.

    If it has been agreed that you can cancel without incurring costs within a defined period, we are also entitled to cancel the Agreement within this period without any obligation to you.

  • Prices

    The prices are offered in EURO and include applicable taxes and service charges. The prices are subject to reasonable increase by us if unexpected increases in taxes, cost of goods, or limitations of supply outside of our control occur and the period between your online booking and the start date of the Event is no less than 4 months. We do not pay commission or fees for any bookings made on this platform.

  • Payment

    On the day of the event at the hotel you can request additional services such as food and beverage or additional equipment. These will be subject to availability and you will have to provide payment prior to receiving such services.

  • Hotel's Termination Rights

    We are entitled to terminate the Agreement with immediate effect upon written notice to you, if (i) circumstances which are out of our control, make it impossible to render the agreed Hotel Services to you and to fulfil our contractual obligations under the Agreement; and (ii) if we have reason to assume that you have made misleading or false statements about the purpose of the Event and your use of our facilities and Hotel Services would harm or endanger our normal operation or reputation; and (iii) if bankruptcy or settlement proceedings have been initiated against you or a foreclosure decree has been issued in respect of any of your assets. We shall not be liable to compensate you for any loss or damage incurred as a consequence of our termination of the Agreement hereunder.

  • No Transfer

    You are not allowed to assign or transfer the Agreement, nor to sublease the contracted facilities to any third party, including a group company being affiliated with you, without our prior written consent.

  • Liability

    We shall solely be liable to you or any delegate for any loss or damage caused by our gross negligence or wilful acts or omissions, except if mandatory strict liability applies pursuant to the applicable law. Any claims made against us shall only be valid, if notified to us immediately upon taking knowledge of the potential for a loss or damage and no later than (1) year after the agreed start date of the Event. This limitation of liability shall not apply in case of bodily injury or death.

    You shall be liable to us for any loss or damage to our building and equipment, our personnel, other guests or our brand system or other, if caused by you or any delegate or third party involved in the Event by you. We may request prove of your liability insurance covering the Event to protect us against our exposure to your liability.

  • Law and Jurisdiction

    This Agreement is subject to the laws of the country where the hotel is located. All disputes, conflicts and claims arising from or in connection with this Agreement shall be settled amicably between us. Should we fail to reach an amicable settlement, the matter shall be submitted to the competent court at the hotel's domicile.

    Conversely, disputes shall not be settled out of court by a private consumer arbitration board recognised in accordance with the Consumer Dispute Resolution Act nor by a public consumer arbitration board established in accordance with this act. Participation in such a dispute settlement procedure is therefore explicitly excluded.

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